CRM + PROCESS + AUTOMATION
One solution to manage your entire customer journey.
Streamline your process, make smarter decisions, and accelerate growth.
Fully customisable to work your way!
How it works...
Our 5-star rated success team will be on-hand to advise best practise and support you through every stage, from setup and training to on-going success. You can be fully up and running within days not months.
1Build your workflows
Map the different stages and steps that you need to happen during each milestone of your customer journey. Each step is allocated a team, timeframe and purpose.
- Outline procedures for staff to follow
- Mitigate risk by providing detailed instructions
- Ensure a consistent experience for every customer
2 Set your automations
Create personalised communications to be sent to customers and staff automatically during the customer journey. Use segments and triggers to send emails and SMS messages at just the right moment.
- Automate repetitive tasks to reduce costs
- Impress and inform customers with professional and personalised communications
- Learn from prospects and customers using feedback emails
3 Choose your dashboards
Anthill provides live, customised dashboards that are unique to every department, giving you and your teams the information needed instantly.
- Create unique dashboards for every team
- Use filters to get the information you need
- Drilldown to customer level data and full notes history
- Easily export for further processing
4 Sit back and monitor!
Use live dashboards for reporting and to monitor customer status and performance by team, individual and location.
- Ensure customers don’t slip through the cracks
- Help staff concentrate on service
- Identify bottlenecks and resource issues
- Spot problems quickly
Everything you need, nothing you don’t.
Are you trying to piece together reports from different tools with multiple login details and different support teams in order to understand your business? The larger your tech stack, the more unstable your business becomes and it can soon come crashing down. Anthill gives you instant control and visibility across your entire company, with one clean and easy-to-use interface.
What will your customised 360° dashboard look like?
Don’t just take our word for it.
“Anthill is an absolutely superb system which our teams thoroughly enjoy using! The software is easy to use, intuitive and, most importantly, guarantees that our customers are at the heart of our business by ensuring we have everything we need to hand.”
Ian Penney - Business Unit Director – Room Solutions
“I just wanted to drop you a note to give you some feedback about the changes and the dash boards…. Basically it's changed my life, it's fantastic to be able to see quickly the state of play in each department and for the team members to be able to see what they need to do daily and drill down onto the info. Its helped me be able to see any problem areas before they happen also. Really is fantastic so thank you very much.”
Marie Drane - Installations Support Manager
“The software is extremely flexible and can be adapted to suit the needs of the business. It is extremely scalable and works well both in stores and at our Head Office. The team at Anthill are always on hand to help and always endeavour to meet the deadlines set by the business. They provide us with great suggestions and have a wealth of knowledge which is really helpful when first starting out with a CRM system.”
Kathryn M - Retail Project Coordinator
"I can honestly say that Anthill has played a huge part in the growth of Kutchenhaus. The main issues other companies have when growing is that they take their eye off the existing parts of the business. Anthill ensures that all aspects of the day to running of a business is tracked and done in a timely manner. Anthill ensures that the whole team is focused and moving towards the same clear goal, it is much much more than a simple crm system. I would highly recommend John and his team to all."